Product care
Some Luchikshoes shoes are made of oily leather. Because oily leather is a special leather, the surface is treated with special oil wax. The leather is hard and the surface is smooth. It is normal for scratches to appear during the collision during logistics packaging and transportation. For oily skin scratches, it is recommended to use professional butter water to apply care to the scratches. You can also use hand cream to care for the damaged area in a circular motion with your fingertips. Do not use ordinary shoe polish or liquid shoe polish.
In order to maintain the quality of shoes, it is not recommended to wear them on rainy days. It is not recommended to use shoe polish for individual craft leathers and not to expose them to the sun. If necessary, please send them to a professional shoe store for regular care; it is normal for new shoes to have a slight floating color. Clean with a soft cotton cloth.
Size selection
If your feet are not fat or thin, it is recommended that you buy according to the size you usually wear or refer to the page to describe the specific size to buy.
Kind tips
Since Luchikshoes rarely adds chemical fixatives during the dyeing process, there will be slight fading when wearing, which is a normal phenomenon and not a quality problem. Please wear it with confidence. Please wear socks of the same color as far as possible for dyed suede materials, and avoid rainy days. dressed.
About smell
The goods are sent by us from the warehouse. Due to the large number of goods placed in the warehouse, ventilation and other factors may cause the shoes to have a certain odor, and the leather itself also has a peculiar smell, which is not a quality problem. Put the shoes in a cool and ventilated place to ventilate and the smell will disappear.
Ship
Usually, we process your order within 1-2 business days to send the shoes to you from the warehouse. But the specific shipping time depends on the shipping company. Shipping time: For standard delivery, shipping time will be 3-12 business days in the US. For express delivery, shipping time will be 2-5 business days in the US.
About colors
Due to the different types of cameras and computer screens, there will be some differences in color.
About size
a. Please choose the size according to your foot length, (DO NOT choose the size according to the usual size in your country!!!)
b. Manual measurement will have an error of 0-1.5 cm
About quality
If the product has quality-related problems after receiving the goods, please contact our customer service first, and we will help you solve the problem as soon as possible! Thank you for your cooperation.
Payment method
We use Square for payment and the following cards are supported: JCB, Visa, Mastercard, and American Express.
Can I issue an invoice
If necessary, you can provide relevant invoice information and contact online customer service to register and issue for you. The issuing time is expected to be 7 business days (shipping time does not count). If the order is returned, your original invoice will be automatically voided.
How do you check the status of my order
Registered customers can view information about a particular order by logging in and clicking order tracking under the account icon, then clicking on the order number. Orders can also be located by searching by order number or date range. Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order. After accessing the order, you can click the tracking number to track the delivery.
Will shipping be refunded if you return my entire order?
If the product is returned due to our products, we will give a full refund (including shipping costs); if the product is returned due to your reasons, we will also give a full refund, but we will not refund the shipping cost to you. For more details, please see Return Policy.
When will the refund appear in my bank account
Refunds are generally returned within 1-2 business days. The time frame depends on the payment platform issuer you use when your order is settled.