Where does Luchikshoes ship to?
Luchikshoes only ships in the Continental United States. At present, due to the instability of international freight due to the epidemic, in order not to reduce the overall service quality, international services are temporarily closed. Follow-up adjustments will be announced on the website. Thank you for your support.
How long is the delivery time?
Orders placed before 5:00 pm from Monday to Friday are regarded as orders on the same day, orders after 5:00 pm are regarded as orders generated on the next business day and received, and orders placed after 5:00 pm on Friday and on weekends will be processed on Monday. You can refer to:
Handling time: 1-2 business days
Shipping time: For standard delivery, shipping time will be 3-12 business days in the US. For express delivery, shipping time will be 2-5 business days in the US.
Delivery time =Handling time + Shipping time, it’s 3-14 business days usually, and mainly according to the courier method and your address.
What carrier do we use?
We offer USPS Frist Class Shipping, and the cost is as follows:
| USPS Frist Class Shpping | ||
| Orders less than $28.99（included) | $ 4.99 | |
| Orders over $28.99 | Free |
Has my order shipped?
Order processing time is within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Shipping time is dependent on the shipping method selected at checkout.
What is the delivery process?
- Pending payment: Waiting for the customer to pay;
- In preparation: The warehouse is packing for you;
- Delivering: Your package is in the process of being delivered;
- Received: You have received the package.
Reasons that may affect normal delivery
The buyer’s address is wrong or the address is incomplete, which leads to the failure of delivery and the delay of delivery time.
The order is out of stock: Customer service will contact you in time to confirm the order cancellation or refund process.
Shipping too long?
If the transportation time exceeds 60 days, you can directly apply for a refund and resend. If it takes more than 10 days to process the order, you can either request a refund directly or we will reschedule the shipment and reimburse you with a $6 coupon as apologies. If you have any questions, you can contact our customer service, Ms. Garcia.
Goods lost
Please call tel: +(1)(509) 374-7198 or email: contact@luchikshoes.com to contact us. Note: If your goods are lost in transit, we will not take any responsibility, but will help you get in touch with the logistics company in time to help you retrieve them.
Tax
All taxes shall be borne by the buyers.